Support

Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under My Orders. Please review those items, as these terms apply to duplicate items as well.

Though we use a variety of shipping methods, our two primary methods of shipping are United States Postal Service and UPS. The shipping method used for each order will be determined by several factors including the weight/size of your package, the type of package, and the shipping destination. Please note shipping timeframes do not include time needed to fulfill your order. Visit our shipping page for further clarification.

Domestic subscription orders ship for $1 per kit. A $4 handling fee per kit will be charged for each subscription kit shipping outside of the United States.

Shipping rates for items from the shop will vary by service type, weight/size of order, and dollar amount of order. Refer to the Checkout page for accurate shipping and handling amounts. Shop items will not be bundled with kit orders. More shipping information can be found here.

Free shipping for all domestic orders of $100 and Canadian orders of $150. Free shipping applies to Economy shipping only. This excludes digital items and items with fixed shipping.

For shop purchases, we accept PayPal, Heidi Swapp gift cards, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards. Debit cards that are backed by any of the above listed cards are accepted as well.

For monthly subscription purchases, Visa, Mastercard, American Express, Discover, JCB, and Diners Club cards are accepted. Heidi Swapp gift cards are not accepted for monthly subscription purchases.

You may change your billing information at any time by accessing your account settings.

Customers who live in states or localities that charge sales tax will see sales tax listed at checkout as a separate line item. These taxes are imposed by state and local governments on the purchase of goods and services and are not limited to Heidi Swapp. The applicable tax rate is determined by the customer’s shipping address and the rates set by the corresponding state and local taxing authorities.

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

1. Click on your profile icon at the top of the screen and select Subscriptions.

2. Find the subscription you’d like to add your add-ons to and click Manage Box.

3. On your subscription box page, scroll down to see the available add-ons.

   • Add-ons are available from the 15th at 12:00pm ET through the 17th at 11:59pm ET each month.

   • To add something, just click Add to Box.

4. On the right side of the page, you’ll see Your Box with your current contents.

   • You can remove add-ons here if needed.

Your subscription items and add-ons will be charged together on the 18th of each month.

Month-to-month commitment means that you are signing up for a recurring monthly subscription. Your subscription will continue until you request to cancel.

We do offer 6-month and 12-month commitment options. Please know you are committing to purchasing 6 or 12 months worth of kits with these options. In exchange for a longer commitment, you will receive better pricing on your kits. Your subscription will continue at the same payment level once you have fulfilled that commitment and until you choose to cancel.

To cancel your subscription, you must contact our Customer Experience team here. To allow adequate time for us to process subscription orders, we ask that you please do not cancel between the 13th and the 18th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees.

If you have a month-to-month subscription (other than Stop the Blur) and you request to cancel between the 13th and the 18th of the month, there will be a $15 cancellation fee. After your subscription order has charged and processed on the 18th, you may then get in touch with us to cancel your subscription if you do not wish to continue it. For subscriptions with a six month or twelve month commitment, you will be charged 50% of your remaining commitment at the time of cancellation. Six month and twelve month subscriptions will not incur an additional $15 cancellation fee if they are cancelled after the 13th of the month. Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!

You can update your information through your account here. Just click on “update” under your payment method.

If you need to update your information on your account, please do so here. Please know order information cannot be edited once orders have been placed – this includes email, shipping address, shipping service, and order contents.

You will get new content added to your account at 12pm ET on the 15th of each month. You will access it under MY ACCOUNT - MY CLASSES.